Martine holds a Bachelor of Health Sciences (Prosthetics and Orthotics) degree, Bachelor of Health Sciences (Naturopathy) and a Certificate IV in Massage. She joined City Fertility Centre in November 2011.
Martine oversees the coordination of patient care and day-to-day operations at both the St Kilda Road and Bundoora clinics. She is responsible for the management of the patient services department and staff, including patient liaison and support.
Her senior patient services administrator role is an administrative and supervisory one with a broad, developing knowledge of reproductive medicine and assisted reproductive technology.
The position includes the implementation and development of departmental policies and procedures; explanation of cost structure and billing procedures to patients, including the role of Medicare and their relevant health fund; liaising with Medicare in regard to patient accounts; and keeping up to date with Medicare item number descriptions and their application to clinical practice.
Martine comes to City Fertility after several years of managing five-star day spas and is passionate about providing excellent patient care and a personalised experience.
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