Martina joined City Fertility Centre at the opening of the Adelaide clinic, bringing with her six years of medical administration experience and a welcoming demeanour with patients.
Martina oversees the coordination of patient care and the day-to-day operations at the clinic. She is responsible for the management of her department and staff, including patient liaison and support, and works with other department seniors to ensure a high standard of service throughout each client’s journey.
The senior patient services administrator position is an administrative and supervisory role that requires a broad, developing knowledge of reproductive medicine and assisted reproductive technology.
On a day-to-day basis, Martina ensures the implementation and development of departmental policies and procedures; explains cost structure and billing procedures to patients, including the role of Medicare and their relevant health fund; liaises with Medicare in regard to patient accounts; and keeps up with Medicare item number descriptions and their correct application to clinical practice.
Martina also acts as the safety representative in Adelaide.
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