Service update: Fertility Advice Centre response times
A global outage affecting Microsoft systems is currently disrupting some of the tools our Fertility Advice Centre uses to manage enquiries and bookings. Our team is still here to help, but you may experience longer than usual wait times for a response to phone calls, emails and online enquiries.
What this means for you
- If you’ve already sent us an enquiry or booking request, there’s no need to resubmit it. We’ll be in touch as soon as we can.
- If your appointment is already booked, it will go ahead as planned unless we contact you.
- If you’re a current patient with an urgent question about your treatment, please contact your clinic directly.
- In a medical emergency, call 000 or go to your nearest emergency department.
We’re sorry for any inconvenience and appreciate your patience while the issue is resolved. We’ll update this page once services are back to normal.
Last updated: 13 November, 2026 @ 11am