During these difficult and unprecedented times, we are here to support each and every City Fertility patient in any way we can. Your wellbeing is very important to us. We encourage you to give us a call to discuss your options or any other questions you may have at this time.
Please rest assured that for those who may have embryos, eggs or sperm in storage, our experienced and expert scientists will continue to ensure they remain safe. We will be ready and waiting for you to continue your fertility journey, as soon as we can in the coming months.
City Fertility will continue to consult with patients via phone and video conference. You can contact us on 1300 354 354 for further information on the limited services available.
Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):
On Thursday 2nd April 2020, Victoria State Government issued a COVID-19 directive stating that certain categories of elective surgery (including elective surgery procedural aspects of IVF) have been suspended. City Fertility will continue to offer phone and video consultations until further advise is received in Victoria. However, patients who are currently ‘in-cycle’, or who require urgent stimulation and cryopreservation for oncofertility will be able to continue their treatment. If you are mid-IVF cycle, please speak with your fertility specialist directly for advice and direction.
The Victoria State Government has also provided the following recommendations:
In these unprecedented times, we want to ensure you are provided with the most up to date information.
For any patients currently undergoing treatment, The Health Minister, Greg Hunt and the Chief Medical Officer, Brendan Murphy have indicated that patients who, as of 25 March 2020, 1:00 pm, have started an IVF cycle will be allowed to complete their treatment, this includes fresh and frozen cycles. Please contact your treating fertility specialist or clinic for further advice.
We are continuing to liaison with Federal and State Governments and we will continue to provide any important updates as they are made available.
We will continue to provide phone and online (skype etc) consultations. Contact us on 1300 354 354 for information on the limited services available.
To help alleviate your concerns around the COVID-19 virus and how this might affect your fertility treatment, we have compiled a list of the frequently asked questions to keep you informed.
For women who are trying to conceive, or who are in early pregnancy, there is currently no evidence to suggest an increased risk of miscarriage with COVID-19. Furthermore, there is also no evidence that the virus can pass to your developing baby while you are pregnant (called vertical transmission). There is also no evidence that the virus will cause abnormalities in your baby. (RANCOG guidelines ranzcog.edu.au/statements-guidelines/covid-19-statement)
Effective 26 March 2020, we are liaising with the Federal and State Governments to determine if we can have access to City Fertility procedures centres for egg pick ups.
We will continue to provide any important updates as they are made available.
That is okay, we can work with you and your specialist to manage your future treatments.
Yes, you are able to continue your cycle and proceed with transfer. Please discuss with your specialist your treatment options.
If you get sick mid-cycle and it is suspected that it is due to COVID-19, firstly, you will need to notify your treating clinician and GP. To ensure your health and the health of staff we may need to cancel your cycle until such a time that you have been in self-isolation and or been tested.
We would ask that you seek medical advice regarding your personal circumstances and consult with your treating specialist so we can manage your care accordingly.
Your embryos are cultured and incubated in our laboratory under strict conditions; and your embryos are cultured in your own individual dish. Our laboratories have specialised air filters and are restricted to only laboratory staff. All staff at City Fertility are screened daily.
As above, your embryos are incubated in their own individual dish in a special media. If embryos are frozen during this time, as per usual procedure, all surfaces and equipment are wiped down between patients before the next freezing event.
Your embryos are safely stored in individual straws in liquid nitrogen at -196 degrees.
Given all people returning from overseas to Australia are required to self-quarantine for 14 days, your treatment cycle will need to be delayed until a later date as we cannot manage your cycle without having any direct contact with you.
The Queensland Government recently restricted all non-essential cross-border travel between Queensland and New South Wales due to COVID-19. This restriction commences at 12.01am Thursday 26 March 2020.
If you reside in NSW this could impact your fertility treatment.
City Fertility is pleased to advise, the Queensland Government have confirmed that cross-border travel for medical treatment purposes at City Fertility Clinic Robina, or one of our sister brands, is allowed.
In an effort to help minimise the travel required for you, City Fertility can now:
As a result of the above changes, you will now only be required to attend the City Fertility Robina clinic for your procedure. For this, we will provide you with a letter from your fertility specialist to state you are travelling for medical purposes. We request that you please contact our Patient Services Team on 1300 859 116 to obtain a copy of this letter before attending your appointment.
City Fertility is continuing to monitor the Department of Health alerts and provide any important updates to patients as soon as they are available. For additional information on COVID-19 please visit www.health.gov.au
As is the case for all health services, City Fertility is implementing a range of safety precautions to minimise this risk, these include:
The Australian Government announced on 25 March 2020, that as of 12.01am 26 March 2020, public and private hospitals cannot perform elective surgery. The patients currently in-cycle can continue to complete their treatment. We are seeking further clarification from the Health Minister. We will contact you immediately to discuss alternative arrangements if possible.
In the event of the hospital associated with your clinic closes, City Fertility has its own off-site procedure centres/day hospital in the following locations:
If you must withdraw from fertility treatment because of an actual or suspected COVID-19 exposure before the egg collection or transfer, City Fertility will not charge you any out-of-pocket fess. If you have collected medication, please store this as per directed and this can be used for a future cycle when it is safe for you to proceed with treatment.
In the rare circumstance that your treatment is not Medicare-eligible, then a small cancellation fee will be charged equivalent to the Medicare bulk-billed rate. This covers any costs incurred e.g. ultrasounds, blood tests etc.
Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (and not limited to):
We have a comprehensive education e-book full of important information fertility treatment including a number of remote learning support videos which we can share with you to watch from your home. These videos include information on understanding the menstrual cycle, the fertility window, the IVF process including starting treatment, giving injections and egg retrieval, embryology and embryo transfer.