Switch to City Fertility

At City Fertility you are not a number, we know you by name


Will it be easy to switch to City Fertility?

Yes, we have made the process extremely easy, you only need to follow three simple steps:

  1. Make an appointment with one of our specialists
  2. Obtain a GP referral prior to the consultation with your fertility specialist.
  3. Speak to our Patient Services team. Our friendly staff will help you organise the transfer of your patient files/medical records and the transportation and storage of embryos, eggs or sperm (if applicable).

You can rest assured that our experienced and expert team will look after your precious cargo every step of the way.

We understand that this could be an emotional time, which is why we will ensure a smooth transition with minimal disruption and most importantly that your embryos are handled safely and securely, with meticulous care from clinic to clinic.


What makes City Fertility so great?

City Fertility offers exceptional fertility care, centred around you in state-of-the-art fertility clinics which are designed to maximise pregnancy outcomes.

City Fertility is one of Australia’s leading IVF and fertility service providers with eight fertility centres, eight laboratories (including an advanced embryo screening laboratory), over 45 fertility specialists and more than 50 consulting locations across NSW, QLD and VIC. City Fertility, as part of the CHA Medical Group, continues to deliver outstanding pregnancy and live-birth rates with over 9,000 babies born globally every year. Additionally, with ongoing cutting-edge research, City Fertility continues to focus on optimising and delivering excellent patient care.

Knowing we play a part in the miracle that is a new life is the reason why we love our work. This is the passionate vision with which, since opening our doors in 2003, we created our service model to ensure you benefit from:

1. World-class laboratories

Embryoscope IVF technologyAt City Fertility we pride ourselves on the world-class laboratories in which our scientists work.

With our scientific leadership team having a combined experience of more than 60 years in the IVF and fertility industry, your gametes and embryos are in expert hands. Together, City Fertility and CHA Medical Group deliver world-renowned pioneering fertility technology and science and are leaders in pregnancy outcomes globally.

CHA Medical Group is one of the leading R&D publishers in the world, treating more than 30,000 IVF cycles annually. Moreover, CHA’s fertility and research centres are renowned for several world-first achievements including the development of in vitro maturation (IVM) and the vitrification method of oocyte cryopreservation (i.e. egg freezing), now a standard procedure globally.

We incorporate the latest state-of-the-art equipment, systems and facility technologies in our laboratories to further optimise the carefully controlled environment necessary for the best IVF success rates.

Importantly for our patients, our scientists will keep you updated throughout your treatment and are also available as a resource to you. At City Fertility you can organise a scientific review of your treatment cycle at no cost.

They can discuss topics such as the freezing technology “vitrification”, which has improved IVF success rates dramatically. We also offer our patients day 5 embryo transfers; however, we are open to early transfers if supported by your treating Clinician.

2. A powerhouse of fertility specialists with extensive experience in the field.

Providing you with individually tailored and thorough care is our highest priority. Our approach is reflected in the fact that you will see your chosen specialist throughout your treatment cycle.

Seeing your own specialist every step of the way will provide you with continuity of care and the best chance of solving your fertility issue.

For more details on our specialists, please refer to our specialists page.

3. Our caring staff

City Fertility’s experienced and dedicated nursing, scientific and administration teams work together with the sole aim of making your time with us result in a pregnancy in the most caring and empathetic way possible.

From the outset of your fertility journey, they will strive to provide clear and comprehensive information so you can make well-informed decisions about your investigations and treatment, and feel that you are a part of and in control of your journey.

They take the time to get to know you as they guide you through the treatment process. To them you are a person, not just a patient, and they are only too happy to answer your questions.


The core of our philosophy is based upon our understanding that successful fertility outcomes are the result of personalised planning, expert fertility specialists, and a dedicated and caring support network at every stage of your fertility journey.

As part of City Fertility’s holistic approach to fertility treatments, we provide sperm and egg donor and recipient programmes (Addam Donor Bank, Sperm Donors AustraliaEgg Donors Australia), LGBTI+ fertility services (Rainbow Fertility) and a dedicated egg freezing service (Chill Egg Freeze Australia).

For specific information about our clinics, please refer to our About our clinics page.

If you would like to know more about our clinic locations, click here.


Is it safe to switch to City Fertility?

Yes, you can rest assured that our experienced and expert scientists, nursing and admin teams will ensure that the transportation and storage of vitrified embryos, eggs or sperm between fertility clinics is performed safely, securely and lawfully.

To help alleviate any concerns you might have around the transportation and storage of vitrified embryos or gametes between fertility units, we have compiled a list of the frequently asked questions.

Is there a risk associated with the transportation and storage process?

The transportation of frozen embryos, eggs and sperm between clinic is extremely safe and secure. This is common practice and is done by placing the embryos into a “dry shipper’’ – a specialised cryogenic vessel that keeps embryos in a “deep freeze’’ while being transported between clinics. When the shipper reaches the new clinic, the embryos are placed into secure larger tanks for ongoing storage.

You can be assured that their welfare will be in the very capable hands of a specialised medical transport company whilst they are in transit between the two clinics.

City Fertility uses a specialised service that is door to door and has extensive experience transporting and handling “dry shippers”. We have successfully shipped embryos around the world, with evidence that the contents were never compromised.

Is there a risk to the frozen embryo, eggs or sperm?

The risk to the frozen embryo, eggs or sperm is negligible. The embryo or gametes remain frozen during the entire transportation process in a specialised tank that can go around the world maintaining the environment needed to sustain the frozen material. These tanks are prepared and monitored prior to/during shipping and at receipt at the clinic.

Moreover, at City Fertility all storage tanks are monitored regularly and confirmed for integrity and temperature maintenance before and after each and every use.

Is there a risk of my frozen embryo or gametes being misplaced or mixed up with another?

The frozen embryos, eggs or sperm are clearly labelled and witnessed at the time of freezing. The labels used for this process are specialised and do not come off in liquid nitrogen storage.

At City Fertility, we take quality and safety seriously. All our clinics are fully accredited against Reproductive Technology Accreditation Committee (RTAC) Standards, a mandatory set of standards established by the Fertility Society of Australia for all clinics offering Assisted Reproductive Technology (ART). Our Sydney CBD clinic is also accredited to the NSQHS, standard V2. In addition, all our clinics meet the national ART ethical guidelines, state legislation and comply with Workplace Health and Safety regulations.

What is the cost to switch to City Fertility?

The costs involved to transfer your embryos, eggs or sperm to City Fertility include the courier fee to transport the gametes/embryos and an upfront storage fee. Please contact our friendly staff on 1300 354 354 to discuss your individual circumstances.

Please be aware that the releasing clinic may charge additional fees.


Research reflects positive results

A published scientific study (Reed, reporting in The Clinical Embryologist, Volume 10, Issue 4) showed that vitrified embryos held in a storage tank for three days had no difference in survival when thawed. This study also showed that the duration of storage had no effect on thawing outcome, survival and continued embryonic development.

Is the IVF process the same compared to other IVF clinics e.g. blood tests and ultrasounds?

At City Fertility, we understand that each fertility journey is different and therefore, your treatment will vary depending on your personal circumstances. Following your consultation with one of our specialists, you will have a tailored fertility plan and a clear understanding of the next steps involved in your treatment plan.

If you would like further information about the IVF process at City Fertility, please visit our IVF treatment page


City Fertility fully supports and facilitates the transportation of vitrified embryos. We are happy to assist you in moving your embryos between clinics. If you have any questions, please contact our friendly staff to speak to one of our experienced scientists.


Will I be glad I switched?

Absolutely, at City Fertility we are committed to providing patients with exceptional fertility care and as such we believe that patient feedback is a critical element in monitoring our performance and improving the service we provide.

City Fertility has always had outstanding satisfaction rates from patients and we continue to exceed our targets. In 2019, 98% of all feedback received from patient satisfaction survey respondents was positive.

We are confident about our ability to provide premium fertility care to all our patients and we look forward to helping you achieve your dream of having a baby.


Which fertility specialist is right for you?

In order to help you choose your fertility specialist all of their profiles, including photographs, biographies and contact details, can be accessed via our Specialist team page. If you are unsure of whom you would like to see, please contact our Fertility Advice Centre on 1300 354 354 and they will be able to assist you in choosing which Specialist is most suited to your needs.





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